Document layers
የመሣሪያ፣ የሞባይል ዳታ እና የግንኙነት አውድ: ይህ መመሪያ ለኢትዮጵያ የመዳረሻ ሁኔታ ተዘጋጅቷል።
| Layer | Possible evidence | Purpose |
|---|---|---|
| Exness profile | POI/POA status | Confirms verified client |
| Payment account | Name/account ownership proof | Prevents third-party payout |
| Transaction | Invoice ID, amount, currency, status, timeline | Identifies exact withdrawal |
| Destination | Bank/wallet statement and provider reference | Shows credit or non-credit |
| Conversion/fee | Rate and deduction record | Explains net amount difference |
Before submitting
- PA verification banner ያረጋግጡ።
- Withdrawal tab ላይ method አሁን available መሆኑን ይፈትሹ።
- Destination account exact legal name ከExness profile ጋር ያዛምዱ።
- Required card/bank/wallet verification ያጠናቅቁ።
- Minimum፣ maximum፣ fee፣ currency እና maximum processing time ይመዝግቡ።
Evidence pack after submission
| Field | PA record | Destination record |
|---|---|---|
| Owner | Registered full name | Bank/wallet owner |
| Reference | Invoice ID | Provider transaction/reference ID |
| Amount | Requested/net amount | Credited amount |
| Currency | Withdrawal currency | Receiving currency |
| Time | Submitted/completed timeline | Provider posting time |
| Status | Processing/Done/Rejected | Pending/credited/returned |
Escalation rule
Displayed maximum processing time እስኪያልፍ ድረስ ይጠብቁ፣ rejected ካልሆነ። ከዚያ Transaction history ውስጥ exact withdrawal ይክፈቱ እና Get support ይምረጡ። Invoice ID፣ timeline እና destination statement ያያይዙ፤ duplicate withdrawal አይፍጠሩ።
What not to share
- PA/trading password
- One-time/security code
- Full unmasked card number
- Remote-control access
- Documents via unofficial chat account
ኦፊሴላዊ ምንጮች
Verification documents · Invoice ID and timeline · Withdrawal workflow
ተደጋጋሚ ጥያቄዎች
Withdrawal ለማድረግ POI/POA ያስፈልጋል?
Verification requirement በprofile/region ይለያያል፤ PA የሚጠይቀውን ያጠናቅቁ።
“Done” screenshot ብቻ በቂ ነው?
አይ። Invoice ID/timeline እና matching destination statement ያክሉ።
Another person bank statement ልጠቀም?
አይ። Third-party payment account አይፈቀድም።
Support የት እከፍታለሁ?
Transaction history ውስጥ exact item ይምረጡ እና Get support ይጠቀሙ።